Privacy Policy

Vunnu Sleep Inc., which operates the Vunnu Sleep brand ("Vunnu Sleep", "we", "us" or "our"), operates this website and provides related content, features, products, promotions, communications and services (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose and otherwise process personal information when you visit or use the Services, contact us, sign up for communications, enter a promotion or sweepstakes, make a purchase directly from us where available, or otherwise interact with us.

If this Privacy Policy conflicts with our Terms of Service regarding the collection, use or disclosure of personal information, this Privacy Policy applies.

Personal information we collect

Depending on how you interact with us, we may collect or process:

• Contact information, such as your name, email address, telephone number, billing address and delivery address
• Order and transaction information, where applicable, such as products viewed or purchased, order history, returns, exchanges, cancellations, discounts and payment status
• Payment information, where applicable, such as payment method and transaction details. Payment card details are generally processed by third-party payment providers rather than stored directly by us
• Account information, where account features are available, such as login credentials, preferences and settings
• Communications, including messages, inquiries, reviews and customer-support correspondence
• Device and usage information, such as your IP address, browser, device, network connection, unique identifiers, and how and when you navigate or use the Services
• Marketing and advertising information, such as your communication preferences and interactions with campaigns and advertisements
• Promotion and sweepstakes information, such as entry details, eligibility confirmations, applicable promotion period, potential-winner or winner status, verification information, prize-fulfillment information, and records reasonably necessary to administer the promotion or sweepstakes
• Information you choose to provide, including information submitted through forms, promotions, sweepstakes, surveys or other features

How we collect personal information

We may collect personal information:

• directly from you
• automatically from your device through the Services, cookies, pixels and similar technologies
• from service providers that process information for us
• from delivery, payment, fraud-prevention, analytics, advertising, communications and customer-support partners
• from marketplaces or other third parties where you interact with Vunnu Sleep through those services and where permitted by law
• from other third parties where permitted by law

How we use personal information

We may use personal information to:

• provide, operate and improve the Services
• process payments, fulfill and deliver orders, and manage returns, exchanges and refunds where direct purchasing is available
• create and maintain customer accounts where account features are available
• personalize your experience and remember your preferences
• respond to inquiries and provide customer support
• send service messages, order updates and, where permitted, marketing communications
• administer promotions, sweepstakes, giveaways, surveys or other features you choose to participate in, including maintaining entry records, determining eligibility, conducting drawings, contacting potential winners, verifying winners, preventing duplicate or ineligible entries, fulfilling prizes, and maintaining records for legal, regulatory and audit purposes
• measure performance, understand use of the Services and improve our products and marketing
• detect, investigate and prevent fraud, misuse, security incidents and other harmful activity
• enforce our terms and protect our customers, business and legal rights
• comply with legal, tax, accounting and regulatory obligations
• carry out a business transaction, such as a financing, merger, acquisition or sale

Where UK or European data-protection law applies, our legal bases may include performing a contract with you, complying with a legal obligation, pursuing our legitimate interests where those interests are not overridden by your rights, and your consent. You may withdraw consent at any time, although this does not affect processing already carried out lawfully.

Cookies and similar technologies

Cookies and similar technologies store or access information on your device. We and our service providers may use them to:

• keep the website secure and functioning
• remember your preferences
• understand website use and performance
• personalize content where permitted
• measure and deliver advertising where permitted

Some cookies and similar technologies are strictly necessary for the Services you request. Where consent is required by law, including in the UK and EEA, we do not use non-essential cookies or similar technologies unless you consent.

Where available, you can use the consent and preference controls on our website to accept, reject or adjust non-essential cookies and similar technologies. Your browser may also allow you to block or delete cookies, but doing so may affect website functionality.

The cookies, purposes, providers and available choices may change as our website and services develop. We will update our cookie information and consent controls as needed to reflect the technologies we use.

Our Cookie Policy lists the cookies and similar technologies the website uses and how to change your choices.

How we disclose personal information

We may disclose personal information to the following categories of recipients where reasonably necessary:

• hosting, content-delivery, website, security, forms, communications, analytics, advertising and customer-support providers
• payment processors, delivery carriers, warehouses, fulfillment providers and returns partners where applicable
• marketplaces or other commerce platforms where necessary to support transactions or customer service relating to those platforms
• professional advisers, insurers and auditors
• affiliates and members of our corporate group
• law-enforcement authorities, regulators, courts or other parties where required or permitted by law
• parties involved in a proposed or completed business transaction

We may also disclose information when you direct us to do so or give us consent. Our providers may use personal information only for the services they provide to us unless they act as independent controllers under their own privacy notices.

International transfers

Vunnu Sleep Inc. is a U.S. company, and personal information may be processed by us or our service providers in the United States, the United Kingdom, Canada, the Philippines and other countries.

These countries may have different data-protection laws from the country where you live. Where required, we use recognized safeguards for international transfers, such as adequacy decisions or approved contractual protections.

Because our service providers and processing locations may change, contact us if you would like more information about the countries in which your personal information is likely to be processed and the safeguards that apply.

Retention and security

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide the Services, maintain business and transaction records, comply with legal obligations, resolve disputes and enforce agreements. The retention period depends on the type of information and why we process it.

Promotion and sweepstakes records may be retained for the duration of the applicable promotion and for a reasonable period afterward to document entries, drawings, winner verification, prize fulfillment, disputes, audits and legal or regulatory compliance.

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights and choices

Depending on where you live, you may have the right to:

• request access to or a copy of your personal information
• request correction, deletion or portability of your personal information
• object to or request restriction of certain processing
• withdraw consent
• opt out of certain sale, sharing or targeted-advertising activities
• appeal a decision we make about a privacy request
• complain to your local data-protection authority

You may unsubscribe from marketing emails using the link in the message. You may also opt out of marketing text messages using the method provided in those messages.

If you unsubscribe from marketing communications, we may still retain and use information reasonably necessary to administer a promotion or sweepstakes you entered, including to maintain your entry record, contact you about the promotion, verify eligibility, fulfill a prize or comply with legal obligations. Unsubscribing from marketing does not automatically invalidate or delete an otherwise valid promotion or sweepstakes entry.

We may still send non-marketing messages, such as customer-service, order, account, security, promotion-administration or winner-notification messages, where permitted by law.

To exercise a privacy right, email hello@vunnusleep.com. We may need to verify your identity and request. You may use an authorized agent where applicable. We will not discriminate against you for exercising a privacy right.

UK residents may also complain to the Information Commissioner's Office. Residents elsewhere may contact their local privacy regulator.

Children's privacy

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Individual promotions or sweepstakes may have additional age requirements stated in their applicable rules or terms.

Third-party websites and platforms

The Services may link to websites or platforms operated by third parties, including marketplaces through which Vunnu Sleep products may be sold. Their privacy and security practices are governed by their own policies, and we are not responsible for those practices.

Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, technology or legal obligations. We will post the updated version on this website and revise the "Last updated" date. Where required, we will provide additional notice or obtain consent.

Contact us

For questions, complaints or privacy requests, contact:

Vunnu Sleep Inc.
30 N Gould St Ste N
Sheridan, WY 82801
USA

Email: hello@vunnusleep.com