Shipping & Returns

Where direct purchasing is available through the Vunnu Sleep website, this policy applies to those orders. If you ordered through Amazon, TikTok Shop or another marketplace, please see Marketplace orders below.

Nothing in this policy limits any rights you have under applicable consumer law.

Order processing

Orders are normally processed within 1 to 3 business days, excluding weekends and public holidays. Processing may take longer during periods of high demand. If there is a significant delay, we will contact you using the email address supplied with your order.

Please check your delivery address before placing an order and contact us promptly if it needs to be corrected. We cannot guarantee that an address can be changed after an order enters fulfillment.

Estimated delivery times

• Standard shipping: 3 to 7 business days after dispatch
• Expedited shipping: 2 to 3 business days after dispatch

Available delivery methods, charges and any more specific estimate are shown at checkout. Delivery times are estimates, not guarantees, and may be affected by carrier delays, customs, weather or other circumstances outside our reasonable control.

For consumer orders, risk of loss or damage remains with us until the order is delivered to you or to a person you identify to receive it, except where applicable law provides otherwise.

Delayed, lost, damaged or incorrect orders

Please inspect your order when it arrives. If it is damaged, defective, incorrect, incomplete or has not arrived within the expected timeframe, contact hello@vunnusleep.com as soon as possible with your order number and, where relevant, photographs of the item and packaging. We will investigate and make it right in accordance with this policy and applicable law.

Do not discard a damaged item or its packaging until we confirm the next steps.

Our 30-Night Sleep Guarantee

If you do not sleep better, you may request a refund under our 30-Night Sleep Guarantee within 30 days after receiving your item. Contact hello@vunnusleep.com with your order number and we will provide the next steps.

Reasonable use needed to try the product will not, by itself, make a claim under the 30-Night Sleep Guarantee ineligible. We may ask you to return the item, in which case you must follow the return instructions we provide. This guarantee is in addition to, and does not replace, your statutory rights.

Standard 30-day returns

You may request a standard return within 30 days after receiving your item. To qualify under this voluntary return policy, the item must be in the same condition in which you received it: unused and unworn, with tags attached and in its original packaging. You will also need a receipt or other proof of purchase.

The unused-item condition does not apply to a valid 30-Night Sleep Guarantee claim or where applicable law gives you a right to return an item after reasonable inspection or because it is faulty, damaged, not as described or otherwise non-conforming.

Starting a return

Email hello@vunnusleep.com with your order number, the item you want to return and the reason for the request. If the return is accepted, we will send instructions explaining where and how to send it.

Items sent back without first requesting a return may not be accepted. Do not send returns to our business address unless our instructions specifically tell you to do so.

For a change-of-mind return, you are responsible for the return delivery cost unless applicable law requires otherwise or we tell you that we will cover it. We will pay or reimburse reasonable return delivery costs for an item that is damaged, defective, incorrect or otherwise non-conforming.

We recommend using a tracked service and keeping proof of postage. You are responsible for the item until it is received, except where applicable law provides otherwise.

Exceptions

The following items are not eligible for a voluntary change-of-mind return where the law permits:

• gift cards
• personalized, customized or made-to-order products
• sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been broken
• items clearly marked "final sale" before purchase

These exceptions do not limit rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods, or any other non-excludable legal right. Contact us before returning an item if you are unsure whether it is eligible.

Exchanges

To obtain a different item, contact us to return the original item. Once the return is accepted, place a separate order for the replacement. This is usually the fastest way to receive the item you want.

UK and EEA cancellation rights

If you are a consumer in the UK or European Economic Area and a statutory distance-selling cancellation right applies, you may tell us that you are canceling the order within 14 days after you, or a person you nominate, receives the goods. You then have a further 14 days to return them.

If you validly exercise this right:

• you do not need to give a reason
• we will refund the item price and the cost of our least expensive standard outbound delivery option
• you are responsible for the direct cost of returning the goods unless they are faulty, we did not tell you that you would bear that cost, or we agree otherwise
• we may reduce the refund to reflect loss in value caused by handling beyond what is reasonably necessary to establish the goods' nature, characteristics and functioning

We may withhold the refund until we receive the goods or you provide evidence that you sent them back, whichever occurs first. Legal exceptions may apply, including to personalized goods and sealed hygiene goods after unsealing. These cancellation rights are separate from rights relating to faulty or misdescribed goods.

Refunds

We will notify you after receiving and inspecting a return. If approved, the refund will be issued to the original payment method. We aim to issue approved refunds within 10 business days and will always do so within any shorter period required by applicable law. Your bank or card provider may need additional time to post the refund.

If more than 15 business days have passed since we confirmed approval, contact hello@vunnusleep.com.

Marketplace orders

Orders placed through Amazon, TikTok Shop or another marketplace are subject to that platform's shipping, return and refund procedures. Start the request through the platform on which you ordered.

Our 30-Night Sleep Guarantee still applies in addition to the platform process. If you have difficulty resolving an eligible guarantee claim through the platform, email hello@vunnusleep.com and we will help.

Contact

Vunnu Sleep Inc.
30 N Gould St Ste N
Sheridan, WY 82801
USA
Email: hello@vunnusleep.com